Refund and Cancellation Policy

Introduction

Thank you for choosing Testcracker! We appreciate your trust in our platform. Please read our refund and cancellation policy carefully before enrolling in any of our courses.

At Testcracker, we are committed to providing high-quality education and resources to our users. We aim to maintain transparency and fairness in our refund and cancellation policy. This policy outlines the terms and conditions governing refunds and cancellations for courses offered on our website.

Refund and Cancellation Timeline

Once a user enrolls in a course on Testcracker and makes the required payment, the following refund and cancellation policy applies:

2.1 24 Hours Window

• Users have a 24 hours window, starting from the date of enrollment, during which they can request a refund or cancellation without any questions asked.
• No refund is provided to the user who has used any coupon code while purchasing any plan on the website.
• Within this 24 hours period, users may request a refund or cancellation by contacting our customer support team at support@Testcracker.com.
• If the user requests a refund within this timeframe, they will receive a full refund of the course fees.

2.2 After 24 Hours

• After the initial 24 hours period, all enrollments and payments become final and cannot be changed, modified, or canceled.
• No refunds will be provided for courses after this 24 hours window, regardless of the reason for cancellation.

Exceptions

3.1 Technical Issues

If a user encounters technical issues with our platform that prevent them from accessing the course materials within the 24 hours window, we will review and assess their case. Users must provide detailed information about the technical issue, including screenshots and error messages, for our team to evaluate their eligibility for a refund. If it is determined that the technical issue was on our end and the user was unable to access the course content, a refund may be issued. No refund is provided to the user who used any coupon code while purchasing any subscription on Testcracker.

3.2 Course Content Modification

If Testcracker makes significant modifications to the course content, structure, or materials after a user has enrolled, and these changes negatively impact the user's learning experience, we may consider refund requests on a case-by-case basis. Users must provide compelling reasons for their refund request related to the course content changes.

Contacting Customer Support

To request a refund or cancellation within the 24 hours window or to inquire about a possible exception, users should contact our customer support team at support@Testcracker.com with the following information:

• Full name
• Email address associated with the account
• Course title
• Reason for the refund or cancellation request

Account Suspension due to False or Unethical News

Testcracker is committed to promoting accurate and ethical information. If it is found that a user is spreading false or unethical news without contacting our support team to address the issue, we reserve the right to suspend or disable their account immediately. In such cases, no refunds will be provided for the remaining subscription period.

Conclusion

At Testcracker, we strive to provide the best learning experience to our users. We believe our refund and cancellation policy maintains a fair balance between user flexibility and our commitment to delivering high-quality educational content. Please ensure that you read and understand this policy before enrolling in any course on our platform.

By enrolling in a Testcracker course, you acknowledge and agree to abide by the terms and conditions outlined in this refund and cancellation policy.

For any questions or clarifications regarding this policy, please contact our customer support team at support@Testcracker.com.